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Before You Buy


Since its founding in 2015 in France, Havox has set a new standard for portable photo studios. The 2021 Series raise the bar even further, featuring durable and study lightboxes. Havox photo studios are made only from high-end materials and components. We’ve worked hard with our R&D team to update our LED system, which now allows you to move your LED ramps vertically, horizontally and orient them in the desired direction.
When you buy a Havox product, you know you’re getting quality resulting from years of R&D work and users' feedback.
We have chosen the best first materials and small-scale production without an intermediary. Our mark HAVOX is registered in Europe 2016 and the USA 2019. The products we offer for sale come directly from us. This process guarantees the authenticity of the products and the fairest price.
We provide excellent after-sales services which guide you for your photos shooting and retouching images. 98% of clients are happy after contacting us.
It’s also essential to know whom you buy the products. As a young company, we have our values. You can check "about us" to learn more things about the Havox team.

Havox photo studios are equipped with Higher power rated SMD LED. We import our LED SMD chipset from Taiwan, the most advanced country in terms of microchip technology. Each LED chip has a capacity of 0.5w, classified in the most powerful category. Its color rendering index is higher than the standard LED light. Adapt for professional use; it reaches 93+ specifically to ensure high color accuracy.

The LED ramp is a pure aluminum galvanized shell chosen for its high-quality heat dissipation. It can be manipulated to adjust the light direction or change its position even when light is on.

The power supply has a thumbwheel type dimmer from 1 to 10, which simultaneously controls light intensity of both plugged LED ramps. Its isolation transformer guarantees the protection of its user when handling it and increases its lifetime usage. Havox AC power supplies are certified CE, FCC. Auto-matches Input voltage from 85V to 240V. The output voltage is 18V.

Havox ships directly from Europe to customers in over 40 countries worldwide. To make things more convenient for you, Havox is also available through marketplaces in some countries to facilitate access to our products and reduce shipping co

Your photos will be as you expected, bright, neat, with uniform illumination.

Either is possible! Nowadays, smartphones are equipped with high-quality cameras that allow you to take good-quality pictures without having to make too many adjustments beforehand.

All the units sold on our website come equipped with European two-pin plugs. (For UK, USA, and CA orders, we add a free adapter when preparing your order).

Havox photo studios have been designed to take pictures of objects laid inside and not suspended of the metallic structure. Light or Heavy objects will damage the plastic fitting, and you will have to replace these elements to be able to use your Havox product properly.

Orders & Payment

You can securely pay for your order with PayPal, Stripe, which accept both credit and debit cards. Alternatively, we also accept TT payment from quotation requests.

We aim to ship your order to you as soon as possible, so it may already be on its way to you. As a result, we recommend that you double-check your order before checking out. If you’d like to change your order, but it is already on its way to you, please reach out to our support team via our Contact Form as soon as possible. They’ll do their best to assist you with re-routing your order on a best-effort basis.

Once your order has been successfully placed, we’ll send you an order confirmation email with your order details. When your order ships, you’ll then receive a shipping confirmation email with a tracking number so you can track the delivery of your order.

Pre-Order

When you purchase a product on pre-order, you will automatically receive a confirmation email with the estimated shipping date for your order. This date is an estimate of when your order will be back in stock and shipped to you.

Once the shipment for your order arrives, we’ll work to dispatch it to you as soon as possible. A shipping confirmation email with a tracking number will be sent to you once your order is on its way so that you can keep track of its delivery.

If the destination country is outside the European Economic Area (EEA), the customer would not have paid VAT to us during the order, i.e., they have paid less than someone within EEA.

Please be advised that some countries have stringent customs rules and so items may not be released from customs until the charges are paid. Havox.com works to the DDU rule, whereby Delivery Duty is Unpaid by us. Therefore, any costs incurred during the customs clearance process would then need to be paid for by the recipient.

Havox.com has no control over the amount of charges an item incurs as this is a customs process; therefore we would not be able to refund any payments back to you as we ultimately do not receive any of the charged amounts.

**Please note that your Havox.com customs invoice will include the total value of the order, excluding offers or discounts. As such, you may be charged by customs based on these values.




If you are eligible for VAT exemption, you can input your VAT number on the Cart page or your account information page. Few browsers may not show up in the entry box. In this case, reach out to us on our Contact Form with your VAT number, and our support team will assist you.

Shipping Details

Our warehouse is based in France, located in Vendome ( 41100 ) city.

The final shipping cost will be calculated upon checkout at our shopping cart page, depending on your location. Currently, we offer free shipping to countries in the European Union and other paid shipping options for faster delivery.

We are only able to ship to residential or commercial addresses in the EU. We cannot accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer directly with the shipping carrier after placing the order.

Under normal circumstances, it will take up to 2 working days for your order to be processed, and 95% of our orders are delivered within 4 working days.

Exceptions include distant locations* stock availability and the shipping option you choose**.


* Havox will not be held accountable for any delays in shipping due to customs or carrier delays and unforeseen circumstances outside our control.

** Free delivery option in European Union will take longer than the paid options.

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.

We want to make sure you receive your purchase. Due to the size of most of our products, they cannot be placed in your mail. This is why we recommend you to be present upon delivery to ensure they are safely delivered to you. So do keep an eye on your tracking details to ensure that someone would be around to pick it up.

Warranty, Refund & Return

Our warranty policy can be summarized as follows: Up to 2-years warranty on all functionality portions of your Havox product. Aesthetic defects and damage due to misuse of your Havox product are not covered.

Submit a warranty claim via our Contact Form with image/video attachments of the relevant affected area.


Havox reserves the final right in determining if a benefit under the warranty can be claimed.

If you encounter any damaged, defective or missing parts in the unlikely event, please drop us a ticket on our Support Form with photos of the affected area and your order number. So our Support team can do their best to assist you.

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Assembly & Product Care


A quick instruction guide has to be sent with your product, but we also have an assembly Video available on our Youtube page.

Most users take about 10 minutes to assemble their lightboxes and 25 minutes for their Photo Booth.

If you run into any issues during the assembly, please feel free to contact us through our Contact Form, and our support team will do their best to help you.

Havox photo studios are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping direct sunlight away from your photo studio, especially the backdrop, which can be stained by the sun or become crispy (sun heat effect on PVC material)

The Backdrops are made up of plastic substances to be easily cleaned. You can use hot water with soap to get rid of dust or spots.

Quotations

We are here to help. Don't hesitate to contact us through our Contact Form, and one of our team members will contact you back.

Distributors & Resellers

Please get in touch with us using the contact form and tell us a little more about your organization, and someone from our team will get back to you!

Havox operates mainly in Europe.

We want to extend our products offers preferably in these Countries/Area:

-North America

-Australia

-Japan

We study all other proposals to resell our products in other countries.